966OK Privacy Policy

Who We Are

966OK is an online gaming and sports-betting platform built for players in Bangladesh. We offer casino games, live dealer tables, slots, and cricket betting, with deposits and withdrawals processed through local payment methods including bKash, Nagad, Rocket, and Upay.

This Privacy Policy explains how 966OK collects, uses, and protects personal data when you visit our website, create an account, or use any of our services. By registering or continuing to use this site, you agree to the practices described here.

Data We Collect

We only collect information that is necessary to run your account, process transactions, and comply with applicable rules. The main categories are listed below.

Why We Collect It

Every piece of data we collect serves a specific purpose. We do not gather data speculatively or sell it for advertising.

• Account management – to create and maintain your 966OK account, verify your identity, and keep your balance accurate.
• Payment processing – to send deposits and withdrawals through bKash, Nagad, Rocket, Upay, or Bank Transfer within the timeframes shown in our deposit and withdrawal guides.
• Security and fraud prevention – to detect unusual login activity, duplicate accounts, and potential money-laundering patterns.
• Customer support – to answer your questions through 24/7 Live Chat and to follow up on unresolved issues.
• Responsible gaming – to monitor for signs of problem gambling and apply self-exclusion or deposit-limit requests.
• Legal compliance – to meet record-keeping obligations and respond to lawful requests from authorities.
• Service improvement – to understand which games and features are used most so we can improve the platform.

When We Share Your Data

966OK does not sell your personal data to third parties. We share information only in these limited cases:

• Payment processors – wallet operators (bKash, Nagad, etc.) and banks receive only the information needed to execute your transaction.
• Game providers – providers such as Evolution, Ezugi, JILI, Red Tiger, Habanero, KA Gaming, and JDB receive a session token to load games. They do not receive your full identity or payment details.
• Technology partners – hosting, analytics, and fraud-detection vendors who operate under strict data-processing agreements with us.
• Legal authorities – when required by law or a valid court order.

Any third party that receives your data is contractually required to protect it and use it only for the agreed purpose.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. We do not use third-party advertising cookies.

Types of cookies we set

• Essential cookies – required for login sessions and security checks. You cannot disable these without losing access to your account.
• Functional cookies – remember your language choice and game lobby filters.
• Analytics cookies – measure page load times and feature usage using anonymised data. No individual behaviour is profiled for advertising.

You can clear cookies through your browser settings at any time. Clearing essential cookies will log you out of your account.

How Long We Keep Your Data

We keep your personal data for as long as your account is active, plus a further period required for legal and financial record-keeping. The main retention periods are:

• Account data – for the life of your account plus 5 years after closure.
• Transaction records – 7 years from the date of each transaction.
• Support communications – 2 years from the date of the conversation.
• Device and usage logs – 90 days on a rolling basis.

When the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.

Your Rights

As a player using 966OK, you have the following rights regarding your personal data:

• Access – request a copy of the personal data we hold about you.
• Correction – ask us to fix inaccurate or incomplete information.
• Deletion – request that we delete your data, subject to legal retention obligations.
• Restriction – ask us to pause processing while a dispute is resolved.
• Portability – request your data in a structured, machine-readable format.
• Objection – object to processing based on legitimate interest (such as analytics).

To exercise any of these rights, contact our support team via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.

How 966OK Protects Your Information

966OK uses a layered approach to data security:

• All data in transit is encrypted with TLS 1.2 or higher.
• Passwords are stored using one-way hashing; our staff cannot read your password.
• Financial data is handled in isolated systems with restricted staff access.
• We carry out regular internal audits and vulnerability assessments.
• Unusual login attempts trigger automatic alerts and temporary account locks.

No system is completely immune to breaches. If a significant breach occurs that affects your data, we will notify you as quickly as possible through the contact details on your account.

Players Under 18

966OK is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will close it immediately and delete the associated data. If you believe a minor has registered, please report it to our support team right away.

Updates to This Policy

We may update this Privacy Policy when our services change or when legal requirements make it necessary. When we do, the "Last updated" date at the top of this page will change. We will also send a notification to your registered mobile number or email address if the changes are significant. Continuing to use the platform after the effective date means you accept the updated policy.

Contact Us About Privacy

If you have a question about this policy, want to submit a data request, or need to report a privacy concern, please reach out through our support channels. Our team is available 24/7.

This policy applies to the 966OK website at 966ok.app and the 966OK Android app. It does not apply to external websites linked from our platform.